Frequently Asked Questions

 Forensic cleaning is the specialized cleaning and decontamination of areas affected by crime scenes, accidents, or biohazards like drug residue, blood, or bodily fluids. It involves using professional techniques and equipment to safely remove hazardous materials, ensuring the site is safe and hygienic for reuse. 

At Parramatta Forensic Cleaning, we understand the urgency of forensic cleaning needs. Our commitment is to respond promptly to every service request to ensure safety and compliance.

• Initial Response: We guarantee to acknowledge all service requests within 1 hour of notification during business hours (8 AM – 6 PM, Monday to Saturday).
   
• On-Site Attendance: For urgent forensic cleaning cases, we will dispatch a qualified cleaning team to the site within 24 hours of request confirmation.
   
• Emergency Requests: For critical or high-risk situations reported outside business hours, we offer an emergency response service with attendance within 4 hours.
   
• Communication: Throughout the process, we will keep clients informed with regular updates until the job is complete.

 Hazardous waste from forensic cleaning—such as contaminated materials, biohazards, and drug residues—is carefully collected, contained, and labeled according to strict safety regulations. It is then transported by licensed waste contractors to approved disposal or treatment facilities. Proper handling ensures environmental protection and compliance with NSW health and safety laws. 

 In most cases, it’s recommended that occupants leave the property during forensic cleaning to avoid exposure to harmful contaminants and strong cleaning chemicals. The duration depends on the type and extent of contamination but typically ranges from a few hours to a full day. Your cleaning team will advise you on the safest timeline for re-entry. 

Pricing is typically based on factors including:

• The size and type of the contaminated area
   
• The level and type of contamination (e.g., drug residue, biohazards)
   
• The complexity and duration of the cleaning required
   
• Disposal costs for hazardous waste
   
• Any additional services like testing or deodorizing
   

Each job is assessed individually to provide an accurate quote.

 Yes. At Parramatta Forensic Cleaning, we treat every job with strict confidentiality and respect your privacy. All client information and details of the cleaning service are handled securely and discreetly to protect your privacy.